Frequently Asked Questions

Browse our destinations and trails to find an adventure that interests you. Select a trail and view the available guides. Choose a guide, pick your preferred date, and submit a booking request. The guide will respond within 24-48 hours to confirm your booking.

Your guide will provide specific recommendations, but generally you should bring: appropriate clothing for the weather, closed-toe shoes, sunscreen, water, and snacks. Your guide will let you know if any additional gear is required for your specific trail.

It depends on the guide. Some guides offer rides in their own vehicles, while others require you to have your own UTV, ATV, or dirt bike. Check the guide's profile for details on whether they provide transportation or if you need to bring your own vehicle.

Cancellations made 48 hours or more before the scheduled ride are fully refundable. Cancellations within 48 hours may be subject to a cancellation fee. Weather-related cancellations initiated by the guide are always fully refundable.

All riders are required to sign a liability waiver before their ride. Guides may carry their own insurance, but we recommend checking with your personal insurance provider about coverage for offroad activities. Some guides may offer additional insurance options.

Sign up for an account and complete the guide application. You'll need to provide information about your experience, the trails you know, and your vehicle. Once approved, you can set your rates, availability, and start accepting booking requests.

You set your own rates for half-day and full-day adventures. Earnings depend on your rates, the number of rides you complete, and your availability. Top guides can earn significant supplemental income while sharing their passion for the trails.

Payments are processed through Stripe. After completing a ride, funds are automatically transferred to your connected Stripe account, typically within 2-7 business days. You can track your earnings and payouts in your guide dashboard.

Gather Offroad charges a small platform fee on each completed booking. This fee covers payment processing, platform maintenance, and customer support. The exact fee structure is shown when you set your rates.

Requirements vary by location. We recommend checking with your local authorities about any permits or licenses required for guiding in your area. Having liability insurance is strongly recommended and may be required depending on your jurisdiction.

All payments are securely processed through Stripe, a leading payment processor. Your payment information is never stored on our servers. Payment is collected when your booking is confirmed by the guide.

Yes, all guides go through an approval process. Verified guides have completed additional identity verification. Look for the "Verified" badge on guide profiles. We also encourage riders to read reviews from previous customers.

First, try to resolve the issue directly with your guide through the messaging system. If you can't reach a resolution, contact our support team through the contact form. We're here to help mediate any disputes.